Information We Collect
When you register and use the pso2 platform, we collect several categories of information to ensure a secure and seamless experience. This information is collected directly from you or automatically as you use the platform.
- Full name and username
- Email address and phone number
- Date of birth (for age verification)
- Identity verification information where required
- IP address and browser type
- Device operating system
- Usage data and activity logs
- General geolocation information (state/region)
- Preferred payment method (DuitNow, FPX, etc.)
- Transaction records in Malaysian Ringgit (RM)
- Transaction reference number
- Session cookies and preference cookies
- Platform interaction data
- Pages visited and time spent
How This Information Is Used
Pso2 uses the information collected for legitimate and transparent purposes. We do not sell your personal information to any third party for marketing purposes.
- Account management: To verify your identity, process your registration, and manage your login securely.
- Transaction processing: To accurately process deposits and withdrawals in Malaysian Ringgit (RM).
- Platform improvements: To understand usage patterns and improve the overall user experience.
- Security: To detect and prevent fraudulent activity, unauthorised use, or breaches of our terms.
- Communications: To send important notifications related to your account, transactions, or policy changes.
- Legal compliance: To fulfil legal obligations and regulatory requirements applicable in Malaysia.
Cookies & Tracking Technologies
The pso2 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device when you browse our platform.
There are several types of cookies we use:
- Essential Cookies: Required for core platform functions such as login and session management. These cookies cannot be disabled.
- Change language Helps us understand how users interact with the platform for continuous improvement.
- Preference Cookies: Saving your preferences such as interface language and display settings.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage & Security Measures
Pso2 stores user data on servers protected by industry-standard security protocols. All data transfers between your device and our platform are secured using SSL/TLS encryption.
The security measures we have in place include:
- Data encryption at rest and in transit
- Strict access controls for internal staff
- Continuous monitoring for suspicious activity
- Regular security audits by independent third parties
- Secure data backups and disaster recovery plan
Your data is retained for as long as your account remains active, or as long as necessary to fulfil legal obligations. When data is no longer needed, it will be securely deleted in accordance with established procedures.
Third-Party Sharing
Pso2 does not sell or rent your personal information to third parties. We only share information in the following limited circumstances:
- Payment service providers for processing transactions in RM
- Legal authorities or regulatory bodies where required by law
- Third-party technical service providers who assist in operating the platform (subject to confidentiality agreements)
Your Rights as a User
As a pso2 user, you have certain rights regarding the personal data we hold about you. These rights include:
You may request a copy of the personal information we hold about you at any time.
You have the right to request that we correct any information that is inaccurate or incomplete.
You may request the deletion of your personal data, subject to applicable legal obligations.
To exercise any of the above rights, please contact our support team. We will process your request within 30 business days.
Policy Changes & How to Contact Us
Pso2 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of any significant changes via their registered email or in-platform notification.
We encourage you to review this page periodically. Your continued use of the pso2 platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to our team via:
Support email: [email protected]
The pso2 team is here to help with all matters relating to privacy and data security. For more information on using the platform, please visit the FAQ us.